We have committed to certifying all parts of the group’s activities and operations, including all management functions. To achieve quality we invest a huge amount of time and effort making sure we can, and do, deliver what we promise. The adoption of a quality management system is a strategic decision to improve our overall performance and provide a sound basis for sustainable development initiatives. The potential benefits of implementing a quality management system based on this International Standard are: the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; facilitate opportunities to enhance customer satisfaction; to address risks and opportunities associated with our objectives; our ability to demonstrate conformity to specified quality management system requirements. Performance Good corporate governance is integral to the Shareholders’ and Board’s objective to sustain an organisational culture based on the Group’s vision and values, placing strong emphasis on upholding the highest standards of business conduct, ethics and integrity amongst the Group’s employees, supply chain and other business partners. We harness a culture that emphasizes performance through collaboration, reliability and improvements in our entire team, our external relationships, communications, scope of work, coordination and planning and cost management performance.